Shipping policy
Last Updated: September 17, 2026
Velaira works with third-party fulfillment and shipping providers to process and deliver orders.
Order Processing
Orders are generally processed after payment has been successfully received.
Orders may require approximately 1β3 business days for processing, although processing times can vary due to order volume, product availability, weekends, holidays, and circumstances affecting our fulfillment partners.
Delivery Times
Estimated delivery times are provided during checkout or through your order confirmation.
Delivery estimates are estimates and are not guaranteed unless specifically stated otherwise.
Shipping times may vary because of carrier delays, customs processing, weather, holidays, incorrect address information, or circumstances outside our reasonable control.
Tracking
When tracking information is available, it will be provided to you through your order or shipping confirmation.
Tracking information may take some time to become active after an order has shipped.
Third-Party Fulfillment
Velaira uses third-party fulfillment providers to process certain orders.
As a result, your order may be shipped directly from a fulfillment facility or supplier rather than from a Velaira-branded location.
Customs, Duties, and Additional Charges
Depending on the destination and applicable laws, additional customs duties, import taxes, brokerage fees, or other charges may apply.
Where applicable, such charges may be the responsibility of the customer unless expressly stated otherwise during checkout.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if reshipment is available.
Lost Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us promptly.
We may work with the carrier and fulfillment provider to investigate the delivery.
Damaged Packages
If your package arrives damaged, please take photographs of the package and product and contact us at:
We may request additional information to investigate the issue.
Shipping Delays
Velaira is not responsible for delays caused by circumstances beyond our reasonable control, including carrier interruptions, severe weather, natural disasters, strikes, government actions, customs delays, or other similar events.
Nothing in this section limits rights that cannot legally be limited.
Contact
For shipping questions:
Velaira
Email: velairaofficial@gmail.com